A: We ship to the contiguous United States (lower 48 states) only. We do not ship to Alaska, Hawaii, U.S. territories, P.O. Boxes, or APO/FPO/DPO military addresses.
Q: How much does shipping cost?
A: Orders totaling $200.00 or more qualify for free standard shipping. Orders under $200.00 are charged a flat rate of $15.00, calculated at checkout.
Q: How long will it take to receive my order?
A: Order processing takes 1-3 days, followed by a transit time of 6-10 days — for a total estimated delivery of 7-13 days from the date your order is placed.
Q: When will I receive my tracking number?
A: A tracking confirmation email is sent once your order has been shipped. Tracking information typically requires 24-48 hours to activate in the carrier’s system after shipment.
Q: Can I change my shipping address after ordering?
A: Address changes can only be requested within 12 hours of order placement. Email info@mirenthova.com with your order number immediately. After that window, the order may have entered processing and changes cannot be guaranteed.
Returns & Refunds
Q: What is your return window?
A: Returns are accepted within 30 business days of confirmed delivery, for items in brand-new, unused, unopened original condition with all packaging intact.
Q: How do I return an item?
A: Contact us at info@mirenthova.com before sending anything back. You must receive an RMA (Return Merchandise Authorization) number and the return shipping address from us first. Returns sent without prior authorization may not be immediately identifiable by our warehouse team, which could result in processing delays.
Q: Are there restocking fees?
A: No. $0.00 restocking fees on all eligible returns.
Q: How long does a refund take?
A: Once your return is received at our returns address, processing takes 1-3 business days. Your bank typically posts the refund within 2-12 business days from the date the refund is initiated.
Q: Can I cancel my order?
A: Cancellations are accepted within 12 hours of order placement. Email info@mirenthova.com with your order number right away.
Products & Quality
Q: The color looks slightly different from the product photo. Is something wrong?
A: Color differences between photos and the actual product are a normal characteristic. Monitors display color differently depending on screen calibration, brightness, and ambient lighting. Minor color variation is not a defect and does not qualify for return.
Q: My glass vase has a small bubble inside. Is it damaged?
A: No. Minor air bubbles, surface micro-textures, and slight handling marks are inherent characteristics of glass. They do not affect the structural integrity or function of the vase and are not considered defects.
Q: Are the stated dimensions exact?
A: Glass and ceramic products may have a dimensional variance of ±1–2 cm due to the inherent nature of these materials. This is a normal characteristic disclosed in each product listing.
Q: How do I care for my glass vase?
A: Wipe with a soft cloth and mild soap. Avoid abrasive cleaners or scouring pads. Handle with care and keep out of reach of children and pets.
Q: Will silk flower colors fade over time?
A: Silk flower arrangements are designed for long-term display when kept out of direct prolonged sunlight. Exposure to intense UV light over extended periods may cause gradual color changes — this is a characteristic of the materials and is not a defect.
