Shipping Policy

Shipping Policy

Introduction

This page outlines everything you need to know about how Mirenthova ships your order — from the moment you check out to the day your glass vases and silk flower arrangements arrive at your door.

Shipping Destinations & Restrictions

We ship to the contiguous United States (lower 48 states) only.

We do not ship to:

• Alaska or Hawaii
• U.S. territories (Puerto Rico, Guam, U.S. Virgin Islands, American Samoa, Northern Mariana Islands)
• P.O. Boxes, APO, FPO, or DPO military addresses

Shipping Rates & Costs

• Orders totaling $200.00 or more: Free Standard Shipping
• Orders under $200.00: Flat shipping rate of $15.00

All rates are calculated and displayed at checkout before you submit payment.

Order Processing & Delivery Timelines

Time Formula:

Order Processing Time + Transit Time = Total Estimated Delivery

• Order Processing Time: 1-3 days
• Transit Time: 6-10 days
• Total Estimated Delivery: 7-13 days

Orders placed before 3:00 PM MST on weekdays begin processing the same day. Orders submitted after the cutoff, on weekends, or on Federal holidays begin processing on the following weekday.

Order Tracking & Split Shipments

Once your order has been shipped, a confirmation email with tracking information will be sent to the email address on file. Tracking information typically requires 24-48 hours to activate in the carrier’s system after the shipment has been handed off to the carrier.

Orders containing multiple items may be shipped in separate packages. Each package will carry its own tracking number, included in your shipping confirmation email.

Orders are shipped via UPS, FedEx, or USPS. Carrier assignment is determined at the time of shipment based on your delivery location and package specifications.

Address Accuracy & Missing Packages

Customers are responsible for providing a complete and accurate delivery address at checkout. Mirenthova is not liable for delays, failed deliveries, or additional carrier fees resulting from an incorrect or incomplete address entered by the customer.

If your tracking information shows “Delivered” but you have not received your package:

1. Check around your delivery area, with neighbors, and in any secure areas.
2. Contact the carrier directly to file a missing package claim.
3. Email us at info@mirenthova.com — we will assist in investigating with the carrier.

Damaged in Transit

If your order arrives damaged, contact us at info@mirenthova.com within 48 hours of delivery. Please include:

• Your order number
• Photos of the outer packaging (showing visible damage)
• Photos of the damaged item(s)

Claims submitted after 48 hours may not be eligible for resolution.